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Sales Representative Information Communication Products

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General Overview:

Represents companies in selling information and communications equipment, systems and solutions to businesses.

Tasks Include:

  • compiles lists of prospective customers using trade directories and other sources
  • qualifies and assesses business prospects
  • visits businesses currently or prospectively using information technology to establish and act on selling opportunities
  • assesses business requirements, and recommends computer and communications systems that provide appropriate technical solutions or reselling opportunities
  • advises customers on system applications, networking and associated licensing requirements
  • quotes prices and credit terms, records orders, completes sales contracts, and arranges deliveries
  • arranges the installation and testing of products or systems
  • supplies reference guides and operating and system manuals
  • follows up with customers to ensure satisfaction with products purchased and arranges modifications or other remedies needed
  • monitors customers' changing needs and competitor activity, and reports on these developments to sales management
  • prepares sales reports, maintains and submits records of business expenses incurred
  • may demonstrate and train customers in the use of information systems or equipment
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