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Quality Assurance Manager

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General Overview:

Facilitates a continuous improvement environment in which organisational resources are focused on satisfying internal and external customer requirements.

Tasks Include:

  • plans, coordinates and participates in system reviews and quality audits, assisting staff in identifying potential improvements to systems, processes and work flows
  • guides organisations through the deployment of quality systems and certification processes
  • assists and encourages the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of an organisation's resources
  • assists in the identification of formal standards and regulatory codes appropriate to the organisation's needs
  • assists with the documentation of processes and operating procedures
  • liaises with suppliers within manufacturing environments to assist them in supplying goods to particular specifications
  • liaises with customers to monitor perceptions regarding the organisation's quality and timeliness
  • assists in the implementation of statistical methodologies and quality tools to monitor and control quality
  • provides input into reports on the effectiveness and suitability of the management system
  • advises on and may deliver training relating to quality programs and objectives
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