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Hotel Motel Manager Diploma Level

 
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General Overview:

Organises and controls the operations of hotels or motels in providing guest accommodation, meals and other services.

Tasks Include:

  • oversees reservation, reception, room service and housekeeping activities
  • plans and supervises entertainment activities
  • supervises security arrangements, and garden and property maintenance
  • plans and supervises bar, restaurant, function and conference activities
  • observes liquor, gaming and other laws and regulations
  • assesses and reviews customer satisfaction and preferences
  • oversees accounting and purchasing activities
  • ensures compliance with occupational health and safety regulations
  • may provide guests with local tourism information, arrange tours and transportation
  • may manage the entire range of services provided by the establishment or may manage a specialised service area
 
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