General Overview:

Organises and controls the operations of hotels or motels in providing guest accommodation, meals and other services.

Tasks Include:

• oversees reservation, reception, room service and housekeeping activities
• plans and supervises entertainment activities
• supervises security arrangements, and garden and property maintenance
• plans and supervises bar, restaurant, function and conference activities
• observes liquor, gaming and other laws and regulations
• assesses and reviews customer satisfaction and preferences
• oversees accounting and purchasing activities
• ensures compliance with occupational health and safety regulations
• may provide guests with local tourism information, arrange tours and transportation
• may manage the entire range of services provided by the establishment or may manage a specialised service area