General Overview:
Organises and controls the operations of hotels or motels in providing guest accommodation, meals and other services.
Tasks Include:
- oversees reservation, reception, room service and housekeeping activities
- plans and supervises entertainment activities
- supervises security arrangements, and garden and property maintenance
- plans and supervises bar, restaurant, function and conference activities
- observes liquor, gaming and other laws and regulations
- assesses and reviews customer satisfaction and preferences
- oversees accounting and purchasing activities
- ensures compliance with occupational health and safety regulations
- may provide guests with local tourism information, arrange tours and transportation
- may manage the entire range of services provided by the establishment or may manage a specialised service area
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